8 products

Frequently Ask Questions

FAQ

What warranty do you offer on your massagers?

All our professional massagers are covered by a 12-month manufacturer's warranty against manufacturing defects. Additionally, we offer a 30-day return period if you're not completely satisfied with your purchase. If your package arrives damaged, please contact us at contact@mastrek.com within 48 hours and we'll resolve the issue promptly. Your satisfaction and wellbeing are our absolute priority.

What are your delivery times ?

We offer Free Standard Shiping across the United Kingdom (England, Scotland, Wales, and Northern Ireland) with delivery in 6-12 days (Monday-Saturday). For faster delivery, choose Priority Shipping + Guarantee in 4-7 days (Monday-Saturday) at only £3.99. Orders are processed within 1-2 business days after payment confirmation, and you'll receive a tracking number via email within 24-48 hours of dispatch.

Are the massagers safe for daily use?

Yes, all our massagers are designed for safe daily use. They feature medical-grade technology, automatic shut-off functions, and temperature controls for your safety.

However, we recommend consulting your doctor before use if you are pregnant, have a pacemaker, or have specific medical conditions.

Always follow the instructions in the user manual for optimal results and safety.

How do I choose the right massager for my needs?

The choice depends on your pain area and wellness goals:

Our team is available to advise you. Email us at contact@mastrek.com and we'll respond within 24 hours (Monday-Friday) with a personalised recommendation.